About Gen Z at Work: An Introduction to Empathy & Emotional Intelligence
In this course, you will discover how empathy and emotional intelligence shape our workplace experiences, and develop practical skills for any workplace environment. Each lesson is designed to help you develop your skills in emotional intelligence and empathy and will guide you through reflective exercises geared toward increasing your understanding of yourself and others.
Learn about the creation of the Community Research Institute and its partnership with Abbey Research, why it exists, and how this course fits into the picture.
In week two, you will learn the definition of Emotional Intelligence and be introduced to Abbey Research's famous ‘trampoline talk’ to help you better understand EQ.
This week we'll explore Dr. Brené Brown's definition of 'vulnerability' and you'll learn why it's a key skill related to emotional intelligence.
This lesson will help you explore how and when you respond to situations defensively. It will then provide some communication models to help you learn different approaches.
In this lesson, you'll be examining the concept of defensive leadership through the case study of the Larry Nassar abuse scandal within USA Gymnastics.
For this lesson, you'll be working on understanding your cultural and personal values. Knowing your values is a big part of practicing empathy.
We'll be looking at our concept of empathy and learning why we think it's much more about understanding than emotions.
This week we'll be spending some time with the idea of intersectionality and learning about how active listening and asking better questions can help us understand difference.
For this lesson we'll be exploring the concept of emotional literacy and then spend some time unpacking how we tell ourselves stories that impact how we live and work.
We'll finish the course by explaining why America has a toxic culture of burnout, and give you steps to practice healthy self-care and boundary setting.