About Gen Z at Work: An Introduction to Empathy & Emotional Intelligence
In this course, you will discover how empathy and emotional intelligence shape our workplace experiences, and develop practical skills for any workplace environment. Each lesson is designed to help you develop your skills in emotional intelligence and empathy and will guide you through reflective exercises geared toward increasing your understanding of yourself and others.
In week two, you will learn the definition of Emotional Intelligence and be introduced to Abbey Research's famous ‘trampoline talk’ to help you better understand EQ.
This lesson will help you explore how and when you respond to situations defensively. It will then provide some communication models to help you learn different approaches.
This week we'll be spending some time with the idea of intersectionality and learning about how active listening and asking better questions can help us understand difference.
For this lesson we'll be exploring the concept of emotional literacy and then spend some time unpacking how we tell ourselves stories that impact how we live and work.